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tronixweb.com respects your privacy. We will not under any circumstances sell or release your information to any third party. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from Newegg.com are updates to any recent orders and/or returns.

All International shipments are subject to taxes/duties (VAT) which may be imposed by customs officials in your country. These additional charges are separate from your purchase/shipping charges through Tronix. Customs inspection on packages, may also delay your order from being delivered, even after it arrives in your country.



Return Policy
2 Placing an Order
3 Back orders
4 Pre-Orders
5 Shipping Help
6 Frequently Asked Questions

Return Policy

Defective items must be returned for a replacement within 7 days after receiving your order. There are no refunds or exchanges for a different product,  unless the original item can no longer be obtained. 

Have a defective product? contactus.jpg

You must include your full name, order number, and the name of the product. A return authorization reply will follow, along with instructions on retuning your product.


Defective items should be shipped to:

Tronix
77 Seventh Avenue, #17V
New York, NY 10011
USA

When sending back an incorrect or defective item, please be sure to use the the least expensive Post Office air mail shipping method with proof of shipping. 

Replacement items to International Customers will be sent by International first class mail, regardless of what type the original shipping method was.

Faulty Game Code that will require an updated patch from the game manufacturer cannot be exchanged or refunded.

Our video games are NTSC (U.S.) versions and are meant to play only on an NTSC video game system. We do not sell PAL (European) video games.  If you are importing a US game to your country, please make sure your system is compatible with US software, as there are no refunds or exchanges due to incompatibility. We are unable to provide information on which games are "Region Free", as we only use US, NTSC-based systems.

Placing an Order

Shipping is automatically calculated as you add or subtract items, but remember to click the Recalculate button after your update your quantity.

If you need a shipping quote, you can temporarily add items to the shopping cart, and review the various shipping prices without having to check out.

Most items usually ship within one to two business days as they are pulled in from distribution.  All orders must include a home/business phone number. We will not ship an order without a valid phone number or working email.

If you are using a spam filter, please be sure it is not blocking our email confirmation. You may also want to check if your filter is blocking FedEx.com or USPS.Com, which may prevent your tracking number from reaching you properly.

Backorders

In an industry that is flooded with weekly releases, many products can have a short shelf life. We generally keep newer, popular products on hand, however, older titles, may take a few extra days, and in some cases even weeks to obtain. Most items will dispatch "within one to two business days", but stock fluctuates throughout the day, therefore, the status may not always be accurate.

An item that is easily available can unexpectedly sell out through distribution and stock details are updated during non-business hours. You will receive an order update if there are any delays, at which point, you may cancel the order, or wait for restock (backorder).

Pre-Orders

Tronix will ship your package in the order in which it was received. We can not guarantee that every pre-order will ship the first day of release, as it depends on stock allocation from the manufacturer and suppliers.

You can place pre-orders along with regular orders (products that are already available) in the same order. All items will ship together unless instructed to ship separately. Please note that separate shipping charges will apply if items are shipped separately.

International Shipping Help

uspsInternational Priority Mail Flat Rate Letters This service is not insured, and there are no tracking numbers for this method of shipping. The United States Post Office and Tronix do not provide refunds for lost parcels, however, there are rarely any problems with parcels being lost.

International Express Mail - All Express Mail Parcels are insured up to the amount declared for customs. Choose the flat rate letter when purchasing only 1-3 games to save on shipping.

plainbox.jpgInternational Priority Mail Box This service is insured up to the amount declared for customs. A Tracking number is provided with this service.

First Class Priority Mail. This service is not insured, and there are no tracking numbers for this method of shipping. Transit time can be anywhere between 5-14 days. Customs may sometimes cause a delay. This is the least expensive shipping option if you wish to use Post Office shipping. 

* Transit times do not include customs clearance which may delay the parcel.

 

Fedex Fedex International is the fastest shipping method. All FedEx parcels are insured up to the declared amount, and generally takes two to three business days for a parcel to reach its destination. FedEx shipments include a tracking number which is sent to your email address when your order ships.

Fedex Extended Zones: A $27.00 additional charge will apply to International customers who live outside a standard Fedex shipping zone. You will be notified before processing your order if your postal code is considered an Extended Zone. Please note that our discounted FedEx rate may not apply to every country.
   

All International shipments are subject to taxes/duties (VAT) which may be imposed by customs officials in your country. These additional charges are separate from your purchase/shipping charges through Tronix. Customs inspection on packages, may also delay your order, even after it arrives in your country.


Frequently Asked Questions

How much in duties/taxes will I have to pay when the parcel arrives in my country (International customers)?

Unfortuantely, we are not able to provide total taxes and duties as that is decided by your country's customs officials, and your particular country's tax regulations. Our only involvement are the charges for your products, plus the shipping. If taxes are applied, that is between the recipient of the product, and customs.

I placed an order for an item, which had an availability of being shipped "within one to two business days", is this accurate?

We try our best to keep the stock status updated, however stock fluctuates daily. Items that are in abundance, can suddenly sell out, depending on the amount of orders throughout the business day (and non-business hours during the evening and weekends). Items that sell out are updated after business hours. An email will be sent to confirm the status.

I pre-ordered a product, and noticed it's now available in some other shops, how come you didn't get your shipment?

Every store has different distribution. Occasionally we'll receive new items before the scheduled release date, other times, distributors may receive stock a bit later then expected.

I just received my US NTSC game, and my PAL machine does not recognize it?

You must have your machine modified to play imports (games which are not produced in your country), or own some sort of an adapter or disc-based pre-loader. The product isn't defective - which means there are no exchanges or refunds. The customer is responsible for having their console capable of playing imports. Please do your research before you decide to purchase software.