International

International Priority Flat Rate  Letter (no tracking number)

Transit time is generally 6-12 days on average.  Tronix will pad the letter pack for protection, however, please be aware that CD jewel cases can occasionally get cracked, and cartridge boxes may become flattened in transit.

How many products can I fit in an International Priority Flat Rate Letter?

PS2/PS3/360/PSP/DS - Maximum up to 4 of these style cases will fit in one letter.  Flat Rate Letters cannot hold accessories, or in some cases, special/limited edition games.

International Priority Flat Rate Letters can not be insured. Lost parcels through the postal system can not be replaced or refunded. There is no way to trace an International Priority Flat Rate Letter once in transit as there are no tracking numbers offered for this service.

International Priority Boxed Weight (includes tracking number)

Transit time is generally 6-12 days on average. This service is good for items that will not fit in the flat rate letter like control pads, video cables or over 4 games. International Priority Mail (boxed) is  more expensive then the flat rate letter, however, a tracking number will be included with this service, which will be sent when your order is dispatched.

International FedEx

Ships to any country. Transit time, 2-3 days (not including customs delay if this should occur). All Parcels are insured based on the value posted for the package. FedEx is the most reliable and fastest method for shipping international products which incorporates tracking numbers. After your order is shipped, you will receive your Fedex tracking number directly from FedEx.  Tracking numbers are updated nightly, and will not show any information about your order on the same afternoon  it is shipped.

All International shipments are subject to taxes/duties (VAT) which may be imposed by customs officials in your country. These additional charges are separate from your purchase/shipping charges through Tronix. Customs inspection on packages, may also delay your order from being delivered, even after it arrives in your country.

Frequently Asked Questions

I can't seem to find your phone number, and I'd like to place an order/ ask some questions?
Tronix has become exclusively a web-based shop. We no longer handle phone orders, as the entire on-line process has become automated through our site's shopping cart system. With the heavy volume of net orders that come through each day, we need all available time to process and dispatch our web-based orders. In addition, the majority of our orders are international, which makes ordering through the web a lot more sensible in terms of long distance phone calls. If you have problem with an existing order, and prefer to speak by traditional means, simply send an email to Customer Support along with your phone number, and we will return your call as quickly as possible.

How much is it to ship four games to Germany? How about two PSP systems to Indonesia?
Shipping questions can easily be answered by trying out the shopping cart, without making a final purchase. You will see the available shipping prices pre-calculated, based on whatever you are interested in ordering.


How much in duties/taxes will I have to pay when the parcel arrives in my country (International customers)?
Since we reside in the United States, that's not a question we are able to answer. Duties/VAT are decided by customs officials, and your particular country's tax regulations. Our only involvement, are the charges for your products, plus the shipping. If taxes are applied, that is between the recipient of the product, and customs.

I placed an order for an item, which had an availability of being shipped "within one to two business days", is this accurate?
Unfortunately, not always. We try our best to keep the stock status updated, however stock fluctuates daily. Items that are in abundance, can suddenly sell out, depending on the amount of web orders throughout the business day (and non-business hours during the evening and weekends). Items that sell out are updated after business hours. We will always send an e-mail if your order will experience a delay.

I pre-ordered a product, and noticed it's now available in some other shops, how come you didn't get your shipment?
Every store has different distribution. Sometimes we'll receive new items on the expected release date, other times, distributors may receive stock bit later then expected.


We are a store, and would like to buy in bulk from your company. What are your requirements, can you send us a special dealer price list?
Tronix is primarily a retailer, and not a wholesaler. We cannot ship large quantities of a major release on the first run if there are individual customers who already have the product on reserve. International customers who wish to order for their shop should take note of our unbeatable FedEx rates which alone, will be a major savings equal to shops offering wholesale prices on their products.

I just received my American Game, and my PAL machine does not recognize it?
You must have your machine modified to play imports (games which are not produced in your country), or own some sort of an adapter or disc-based pre-loader. The product isn't defective - which means there are no exchanges or refunds. The customer is responsible for having their console capable of playing imports. Please do your research before you decide to purchase software.

Is Tronix is store? Can I pick up my product, rather than having it shipped?
Tronix is exclusively mail-order. 

I am aware that your site is secure, but I don't want to send my credit card over the net. Is there another way to send my credit card information?
Sure, you can -- but sending us a FAX @ 212-918-1564. You can use our Shopping Cart to get an estimate which includes shipping.

Does Tronix install mod-chips ?
We do not sell, or install or support any type of internal modification chip for any console. Search the net, there are plenty of shops which specifically do this service.